Terms and Conditions
From Little Things pride ourselves on the quality of our products and provide only the freshest highest quality blooms to Swan Hill and surrounding districts six days a week.
From Little Things accept no responsibility for external factors out of their control which may effect the care or condition of your flowers once they have been purchased or delivered. For example the conditions of your home.
From Little Things recommends the following care instructions to assist in prolonging the life of your flowers.
Clean your vase thoroughly.
Strip off the leaves to just above the water line .
Change the water regularly.
Cut the stems at an angle .
Unwrap your flowers from any packaging!
Display flowers away from fresh fruit.
ANONYMITY OF ORDERS
From Little Thing does not guarantee anonymity of any orders. If you would like your order to absolutely remain anonymous from the person receiving the order – we are not for you!! Therefore if the recipient of the order contacts our service to request the details of the sender, From Little Things will provide the recipient with the senders name only.
To guarantee same day delivery within Swan Hill, we request that you place your order by 12.00pm. All orders inside Swan Hill occur a $5.00 delivery charge.
For delivery outside of Swan Hill your order must be placed the day prior to delivery and are sent with a local courier service. All orders outside Swan Hill occur a $10.00 delivery charge. Although the courier services From Little Things use for outside Swan Hill deliveries take the utmost care with your flowers From Little Things take no further responsibility once in their care.
Upon delivery if there is no one at home From Little Things guarantee the product will be left in a safe, weather protected spot at the specified delivery address.
If the incorrect delivery details are provided or we are unable to gain access to the property the product will be returned to our store and contact will be made with the person making the order to arrange re-delivery which will incur a re-delivery fee. From Little Things takes no responsibility for incorrect addresses being supplied and therefore refunds will not be issued in this instance.
Please contact us immediately via phone or email if you have any problems with your order. We understand flowers are perishable items and therefore if you believe you have not been provided with the highest quality flowers please contact us to arrange a refund.
Refunds or replacements will be provided once the product or flowers has been returned to From Little Things and we are satisfied with your concerns of being provided a substandard product.
Regretfully, we cannot arrange to replace a fresh bunch if the original arrangement of flowers are disposed or images are not available. No returns or replacements will be considered 3 days after flowers have been purchased or delivered.
No replacement or refund will be given if you change your mind.
If a refund or re delivery has been approved, this will be done at our earliest convenience. Usually within 24-48 hours.
Refunds are processed via their original payment method
PUBLIC HOLIDAYS AND WEEKENDS
We are closed on all Public Holidays and weekends from 12 noon Saturday and therefore no orders will be delivered on those days. If you place an order for a public holiday or weekend, we will contact you and offer a refund or delivery of your order the next business day.
GST AND PRICING
All prices quoted include GST for orders placed within Australia.
Any price indications or price lists provided by From Little Things are subject to alteration at any time without notice.
All floral arrangements provided by From Little Things are made with the highest quality seasonal blooms. Floral Arrangements pictured on this website reflect a particular time and season and are indicative of size only.
From Little Things offers all bunches in three different styles, Soft, Bright or Green and White, however if your requirements are specific, please contact us directly and place your order on 0400555368
WEDDINGS AND HIRE
A deposit of 25% of the total cost is required at the time of booking. Final payment is due 6 weeks prior to your event date and can be paid by EFTPOS, cash, bank cheque, or direct deposit From Little Things reserves the right to refuse the use of their services and equipment if payment is not made in full prior to your event.
From Little Things require a minimum of 6 weeks’ notice of the cancellation of your event to provide a full refund. Full or partial refunds for cancellations within 6 weeks of your event is at the discretion of management and subject to the availability of From Little Things being able to receive a full refund from their suppliers.
CANCELLATIONS DURING COVID
From Little Things is unable to take responsibility for the cancellation of your event due to Government Restrictions relating to COVID and therefore will not absorb any costs of fresh flowers in relation to that cancellation.
You will be required to fill in our Credit Card Security Bond form for all hire items. By doing this you agree to us charging your credit card for breakages or missing items. Any breakages or cleaning fees will be charged to your credit card, once goods are returned to us and counted by our staff. A receipt for any additional charges will be emailed to you and we will contact you prior to applying these charges.
In no event shall From Little Things be liable for any injury, loss, claim, damage, or any special exemplary punitive, incidental or consequential damages of any kind, whether based in contract or otherwise, which arises out of or is in any way connected with use of services or equipment supplied by them.
Clients accept these terms and conditions upon payment of deposit or account.